*Please kindly note, we only deliver to the UK.*
Please see below for details of our shipping policy. All Parcels are delivered through UPS tracked delivery (with an exception of individual sheet masks or products which are sent through the equivalent standard mail service).
Please note that orders are delivered from our manufacturer in Singapore, so it may take longer due to international shipping.
Standard Delivery (up to 7-10 working days) £3.99
Estimated Delivery 48 hours from dispatch
FREE DELIVERY for orders over £75
Estimated Delivery in 48 hours from dispatch sent through standard
We are working hard to provide shipping to other countries and regions so hold on tight!
You will receive emails in regards to your shipment once the parcel has been handed over to the courier service. Please make sure you check your email box.
Lost, held or stolen parcels
We are aware there are times your parcel may be marked as delivered but it is actually lost, stolen or still being delivered. This is why we provide a free tracking service with a logistics company such as UPS so you can accurately track where your parcel is.
You will receive shipping updates by email/ SMS. Please be available to receive your parcels when they are out for delivery. If for any reason you are not available, you should contact UPS to reschedule or ask a family friend or neighbour to receive it on your behalf.
We are not responsible for any lost or stolen parcels if you are delivering to shared common places such as a school, restaurant, business or flat where it has many residents. We are not responsible for any delivery errors caused by the courier or if you provided incorrect shipping information at checkout, although our team will reach out to you by email if we believe the address is not correct or incomplete.
At times, your parcel may be marked as "delivered" prematurely by the courier, please wait a few days as your parcel may be marked by accident and it should be with you in the following days.
Otherwise, please contact UPS directly, provide your tracking number and ask who delivered the parcel and for details of the days events. They are generally very helpful and will provide you useful information.
If you are still unable to receive information from UPS, please email us at firstname.lastname@example.org and we will work hard to locate your missing parcel and find a solution at hand.
What happens to my parcel if it cannot be delivered and is returned to The Uniq You?
All parcels returned to The Uniq You is marked as "undeliverable". Reasons for this may include incorrect or unknown address, failed delivery attempts or unclaimed parcels held by the courier service.
If your parcel has been returned to us, please email us at email@example.com with your order number as soon as possible. All redeliverys will incur handling fess plus delivery fees. The redelivery fee will still apply regardless of the original order's eligibility for free delivery.