FAQs
What skin problems do you care for?
We focus on treating acne, pigmentation, eczema, acne rosacea and acne scars. We can't promise miracles, but we can provide you with ways to manage and control your skin issues.
Acne, pigmentation, eczema and acne rosacea are skin conditions that come and go almost whenever they like. Many factors trigger them. We can manage these conditions and prevent them from flaring up too often. Acne scars are often due to skin trauma. They can be treated with products or treatment depending on the severity. The key to reducing skin trauma is not to scratch, prick or extract.
What skin types are the products suitable for? Can I use it if I have sensitive skin?
All our products are suitable for sensitive skin, including rosacea and eczema. We test our products on various skin types and tones. We incorporate feedback into our formulations.
We know that everyone's skin is unique. We recommend reading through our ingredients list to see if you may be allergic to any of them. For example, we have come across people who are allergic to aloe vera gel when almost everyone else finds it soothing.
What makes the products effective?
Resolving the root issue of skin problems is the key to clear skin. Our products focus on reducing skin inflammation and strengthening the skin barrier. When your skin is not irritated or traumatised, you will not get breakouts or skin flaws.
Ingredients are chosen for their efficacy and safety. We use ingredients that are produced with minimal environmental impact.
Our formulas work harmoniously with the skin’s natural function to deliver noticeable results without irritation or discomfort. We do not use parabens, sodium lauryl sulphate (SLS), or alcohol. Our products undergo rigorous testing at independent labs, including on the founder and members of her family and friends, to ensure they are safe and kind for the skin.
We personalised skincare routines for customers by discussing their skin types, lifestyles, the solutions into their daily routines. We know what may be good products to use initially may not be suitable for you now. Our experienced team helps customers discover how to maintain their best skin.
How long does it take to see results?
Skin improvement should be seen after one to two weeks, depending on the product used and severity of the skin condition. Improvement is more significant for those who are more consistent and regularly take care of their skin on a day-to-day basis. For example, always removing makeup thoroughly with makeup remover and cleanser or using face masks.
Where are the products made?
Most of our products are made in Singapore, except for a few items manufactured in Indonesia, Korea, Australia, and the United States.
What is the shelf life of the products?
Our products generally have a shelf life of 24 months unopened and an opened shelf life of 3 to 6 months. We strongly believe in keeping our products fresh, ensuring that you get the products at the peak of their potency for maximum results. Hence we make our products in small batches with individual package dosages lasting around 5-6 weeks.
Are the products safe for kids/all ages?
Our products are suitable for children aged 8 years and older. We plan to expand our baby product line in the near future. Our customers’ children use our products too! They often ask us about purchasing larger bottle sizes for sharing with their children.
Are the products safe to use during pregnancy and/or breastfeeding?
Our products are designed with the utmost care and are safe for use during pregnancy and nursing. That being said, we understand that our skin changes during pregnancy. We recommend our customers to speak with their doctors and take the precautionary measures they see fit throughout and after pregnancy. Always clean your nipples before breastfeeding or expressing breast milk.
Are the products cruelty-free? Do you test products on animals?
We proudly do not test on animals.
Are the products fragrance-free?
Currently, four of our products contain fragrances. We do our best to avoid the use of fragrances. However, we sometimes use fragrances when it is necessary to mask the odour of certain ingredients. We only choose fragrances that are safe and do not cause skin irritation.
Essential oils can also cause skin irritations; a product labelled as “fragrance-free” does not guarantee that it is safe for your skin.
Are the products vegan?
Our first principle is not about selling a vegan product but a safe and effective product. There are many marketing campaigns that sell the benefits of plant-based or vegan products, but it is important to understand that the safest products are those with ingredients that are formulated in the right percentage.
Currently, most of our products are natural and/or vegan. One of our products contains Salmon DNA; however, we are researching alternatives so that we can replace it. We seek to use the most responsible and sustainable ingredients available.
How should I store the products and how long can they be used after opening?
Storage instructions are stated on product labels and our website. Keep your skincare products away from excessive heat and do not expose to direct sunlight. Please store in a cool, dry place and its original container; always close when not in use. If the product requires refrigeration after opening, we will also indicate it on the product label.
Are the products sustainable?
We support green and sustainability movements. We use reusable containers (such as glass bottles), avoid plastic whenever possible and recycle bubble wrap/ tissue paper from suppliers to protect products during shipping.
Why do the products not come with any packaging?
Our products do not come with an individual box unless otherwise required.
We try to refrain from using any additional materials that are not necessary as we support the green and sustainability movements.
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Still have a question? We are here to help you. Send us an email at info@theuniqyou.com.