KARE HydraCalm Mask 1pc/5pc

*Please kindly note, we only deliver to the UK.*

DELIVERY
Please see below for details of our shipping policy. All Parcels are delivered through UPS tracked delivery (with an exception of individual sheet masks or products which are sent through the equivalent standard mail service). 

Please note that orders are delivered from our manufacturer in Singapore, so it may take longer due to international shipping. 

Standard Delivery (up to 7-10 working days) £3.99
Estimated Delivery 48 hours from dispatch

FREE DELIVERY for orders over £75 
Estimated Delivery in 48 hours from dispatch sent through standard

We are working hard to provide shipping to other countries and regions so hold on tight!

Tracked Delivery

You will receive emails in regards to your shipment once the parcel has been handed over to the courier service. Please make sure you check your email box.

Lost, held or stolen parcels

We are aware there are times your parcel may be marked as delivered but it is actually lost, stolen or still being delivered. This is why we provide a free tracking service with a logistics company such a UPS so you can accurately track where your parcel is. 

You will receive shipping updates by email/ SMS. Please be available to receive your parcels when they are out for delivery. If for any reason you are not available, you should contact your local post office or ask a family friend or neighbour to receive it on your behalf. 

We are not responsible for any lost or stolen parcels if you are delivering to shared common places such as a school, restaurant, business or flat where it has many residents. We are not responsible for any delivery errors caused by the courier or if you provided incorrect shipping information at checkout, although our team will reach out to you by email if we believe the address is not correct or incomplete.

Missing parcels

At times, your parcel may be marked as "delivered" prematurely by the courier, please wait a few days as your parcel may be marked by accident and it should be with you in the following days. 

Otherwise, please contact UPS directly, provide your tracking number and ask who delivered the parcel and for details of the days events. They are generally very helpful and will provide you useful information. 

If you are still unable to receive information from UPS, please email us at info@theuniqyou.com and we will work hard to locate your missing parcel and find a solution at hand. 

What happens to my parcel if it cannot be delivered and is returned to The Uniq You?

All parcels returned to The Uniq You is marked as "undeliverable". Reasons for this may include incorrect or unknown address, failed delivery attempts or unclaimed parcels held by the courier service. 

If your parcel has been returned to us, please email us at info@theuniqyou.com with your order number as soon as possible. All redeliverys will incur handling fess plus delivery fees. The redelivery fee will still apply regardless of the original order's eligibility for free delivery. 

Please kindly note that we only accept returns if your item is defective, damaged or if you received the wrong item. 

For hygiene reasons, we cannot accept a return of used cosmetics and makeup products. 

To be eligible for a return, your item must be in the same condition that you received it, sealed, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please kindly note, if we receive the item and it does not conform to the above conditions we will not issue a refund and it is the responsibility of the customer to pay for shipping if they wish to have this item sent back.

To start a return, you can contact us at info@theuniqyou.com, with "RETURN - (order number)" as the subject heading. Please note that returns will need to be sent to the following address: 5 Brayford Square, London, E1 0SG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theuniqyou.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
We cannot accept items that have been opened or used. Items that have been opened have a "period after opening" and will expire within a certain time frame. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theuniqyou.com.

Exchanges
We understand that sometimes you may have accidentally ordered the wrong item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.